SHIPPING INFORMATION
SHIPPING/ DELIVERY
Upon confirmation for the orders, please kindly allow up to 2 business days to process and pack your order before the order is dispatched for delivery.
Kindly refer to the table for shipping rate and estimated delivery timing after your parcel is being dispatched from HQ.
Countries |
Shipping |
Delivery |
Singapore |
Complimentary local courier for all orders above $50 |
Ninjavan: within 1-3 working days |
Brunei, Hong Kong, Philippines, Indonesia, Taiwan |
Flat Rate $20 (FREE for spending above $80) |
Within 3-15 working days via Qxpress / UPS / DHL |
Australia and Thailand |
Flat rate of $35 |
Within 3-10 working days via Qxpress / UPS / DHL |
Malaysia |
Flat rate of $100 **Shop at our Malaysia website www.Lzzie.com.my for Free shipping! |
Within 3-10 working days via Qxpress / UPS / DHL |
Others |
Flat rate of $50 |
Within 3-10 working days via Qxpress / UPS / HDL |
*Due to overwhelming orders during Sales period, please allow us additional 7 working days to fulfill and deliver your orders. Apologies and we thank you for your patience.
Singapore
All local orders above $50 will enjoy free shipping! No combining of orders or transactions for the complimentary shipping.
We understand that the wait for the arrival of your new purchase can be a torture and that the anticipation can make you restless!
Fear not, for Lzzie.com has a dedicated team who will confirm and dispatch your orders the next day at our best.
There is only 1 delivery option available to all domestic orders - Courier Service provided by Ninja Van.
Parcel(s) dispatched to Ninja Van will be delivered in person by the courier service crew. A person will be required to be present to sign for the parcel.
Orders made before 3pm (Monday to Friday) will be dispatched within 1-3 working days for delivery unless due to unforeseen circumstances. Orders made on Saturday, Sunday and Public Holidays will be processed on the next working day as our office do not operate on weekends and Public Holidays.
Ninja Van delivers 9am-10pm from Monday to Saturday. There will be no deliveries on Sundays and PH.
For more information, kindly refer to the Delivery section in FAQ.
Self-collection
* Applicable for domestic order(s) only
Self-collect option is also available for domestic orders at our Bugis Junction or The Central retail outlets.
(Excludes sale order(s) made during sale period)
Orders made before 3pm (Monday to Friday) will be dispatched to our retail outlets within 1-3 working days for self-collection unless due to unforeseen circumstances. Orders made on Saturday, Sunday and Public Holidays will be processed on the next working day as our office does not open on weekends and Public Holidays.
An email will be sent to you once your parcel has reached our outlet and is ready for your self-collection.
Malaysia, Brunei, Indonesia, Hong Kong, Taiwan and The Philippines
Customers from the above-stated countries are also entitled to free shipping*! International orders may take between 3-15 working days to reach.
A tracking system is provided for customers to check updates on the delivery of the purchase.
Please also note that international orders may be subjected to tax which we are not liable for. In addition, the delivery time may be delayed due to customs inspection.
You may need to pay tax for your parcel as custom inspection on your receiving country is random, which we apologize are not within our control.
*For spending above $80, otherwise it will be charged a flat rate of $20.
Australia and Thailand
Customers from the above-stated country are charged at a flat rate of SGD35 for shipping. International orders may take between 3-10 working days to reach.
A tracking system is provided for customers to check updates on the delivery of the purchase.
Please also note that international orders may be subjected to tax which we are not liable for. In addition, delivery time may be delayed due to customs inspection.
You may need to pay tax for your parcel as custom inspection on your receiving country is random, which we apologize are not within our control.
Other International Countries
For other International countries not stated above, shipping charges are at a flat rate of SGD50. International orders may take between 3-15 working days to reach.
A tracking system is provided for customers to check for updates on the delivery of the purchase.
Please also note that international orders may be subjected to tax which we are not liable for. In addition, delivery time may be delayed due to customs inspection.
You may need to pay tax for your parcel as custom inspection on your receiving country is random, which we apologize are not within our control.
Packaging
All online orders will be delivered in specially designed L’zzie boxes to ensure all goods are protected from damage during delivery.
However, kindly take note that L'zzie boxes will not be applicable for bulky and/or sale items.
Out of Stock or Defective items before dispatch of orders
As we strive to provide you with only the best quality of products, we will check the condition of our products before we dispatch your order.
In the event when we are unable to fulfill your orders due to out-of-stock or defective items, L'zzie reserves the right to refund or replace items of equivalent value.
We do seek your kind understanding as it’s unavoidable of human errors in stock balance or quality of items. Please only proceed to order if you are comfortable with this arrangement.
Parcel Tracking
An email containing the tracking code for the selected shipment method will be sent to you once your parcel has been handed over/shipped.
Parcel tracking (Click to access website)
If you require any further assistance, kindly drop us an email at Customercare@lzzie.com and we will get back to you the soonest!