Returns and Exchange
Returns and Exchange
Please note that item(s) exchanged should be of same value or higher than original purchase as no refund will be given for any price differences.
Exchange can only be performed once for regular items at retail outlets and/or online purchases.
Exchange is strictly not applicable to all sale, giveaway and promotional items.
(eg. Items are subjected to slight colour variance in view of lighting during photoshoot)
We regret to inform that L'zzie has a no cash-refund policy.
1. By visiting L’zzie retail outlets.
(Bugis Junction, Clarke Quay Central & Wisma Atria) (Click here to locate us)
For hassle-free returns, customers can opt to exchange for physical item(s) at our retail outlet within 7 days upon receipt of parcel (with similar terms and conditions for returns by mail).
Item’s condition will be reviewed by our staff before an exchange can be perform. All documentations should be submitted to our retail staff as proof of purchase.
2. By mail to L'zzie
Please fill in the exchange form supplied in L’zzie envelope. Please attach the filled exchange form, invoice along with the item(s) [Product in original condition with L’zzie tags], safely and securely to avoid damage during delivery. We will issue an online E-voucher useable on www.Lzzie.com on item(s) that are in original condition and received within 14 days of dispatch.
Overseas customers are able to opt for product exchange instead of E-vouchers by making a remark.
Exchange of Incorrect or Defective Items
L’zzie takes great pride in assuring quality and excellent value. For all incorrect or defective items shipped, we have a 14 day return policy (by mail) and 7 day return policy (at retail outlets) upon receipt of order by the customer, subjected to the following terms and conditions:
- Item must be in original purchase condition, with all tags, documentations and original packaging.
- Item must be returned with the original printed invoice as proof of purchase.
- An exchange form is sent along with your orders. The form should be completed and returned along with the item(s).
In the event that a form has not been provided with your package, please contact our team at Customercare@lzzie.com with your order number for advice.
- All sale, giveaway and promotional items are non-exchangeable.
All items returned to L’zzie will be reviewed and we reserve the right to perform remedies including:
- Returns in the form of E-vouchers that can be used on our online store (by mail)
- Exchange to another equivalent piece that is available (at retail outlets)
Postage Charges for Exchange
Please note that all postage fees for return item(s) incurred will be bear by the customers, while L'zzie will bear the postage fees to send back the exchanged item(s).
* Except for incorrect or defective item(s) upon receiving parcel.
An e-mail containing the online E-voucher code will be sent to you within 1-3 working days once your return parcel has been verified.
The exchange discount code will be subjected to the following terms and conditions:
- Order made with the discount code will be deemed as final.
- The discount code will only last for 2 months.
- The discount code will exclude Accessories, Basics, Sale item(s).
- The discount code will be invalid for the "free top" bundle promotion.
If you require any further assistance, kindly drop us an email at Customercare@lzzie.com and we will get back to you the soonest!