Shipping & Returns

 Shipping/ Delivery

Countries

Shipping

Delivery

Singapore

FREE

Ta-Q-bin: Next day delivery

 

Local registered mail: within 7 business days

Malaysia, Brunei, Hong Kong, Philippines, Thailand, Indonesia, Taiwan

FREE

Within 6-14 days

Others

Flat rate of $25

Within 6-14 days

 

Singapore

All domestic orders will enjoy free shipping! There will be no additional fees or charges imposed.

We understand that the wait for the arrival of your new purchase can be a torture. The anticipation can make you restless! Fear not, for Lzzie.com has a team of dedicated members who will confirm and dispatch your orders the next day.

There are two delivery options available to all domestic orders - Courier Service provided by Ta-q-bin, and Registered Mail via SingPost. 

Parcel(s) dispatched to Ta-q-bin will be delivered in person by the courier service crew. A person will be required to be present to sign for the parcel. Orders made before 3pm (Monday to Friday) will be dispatched on the same day for delivery on the following day. Orders made on Saturday, Sunday and Public Holidays will be processed the following working day as our office is closed for business. 

Parcel(s) that will be sent as Registered Articles may take up to 7 working days to receive. All orders made will be dispatched the following day. Any orders made during the weekends and Public Holidays may experience a delay, as parcel(s) are dispatched the next business day. 

 

Malaysia, Brunei, Indonesia, Thailand, Hong Kong, Taiwan and The Philippines

Customers from the above stated countries are also entitled to free shipping! International orders may take between 6-14 working days to reach. A tracking system is provided for customers to check updates on delivery of purchase.

Please also note that international orders may be subjected to tax which we are not liable for. Also delivery time may be delayed due to custom inspection. 

You may need to pay tax for your parcel as custom inspection on your receiving country are random, which we apologize are not within our control.

 

Other International Countries

For other International countries not stated above, shipping charges are at a flat rate of SGD25.

International orders may take between 6-14 working days to reach. A tracking system is provided for customers to check for updates on delivery of purchase.

Please also note that international orders may be subjected to tax which we are not liable for. Also, delivery time may be delayed due to customs inspection.

You may need to pay tax for your parcel as custom inspection on your receiving country are random, which we apologize are not within our control.

 

Packaging

All orders will be delivered in specially designed L’zzie boxes to ensure all goods are protected from damage during delivery.

 

Returns and Exchange

Please note that item exchanged should be of same value or higher than original purchase as no refund will be given for price differences. Exchange can only be performed once. We regret that L'zzie has a no cash-refund policy. 

L’zzie takes great pride in assuring quality and excellent value. For all incorrect or defective items shipped, we have a 14 day return policy (by mail) upon receipt of order by the customer, subject to the following terms and conditions:

  • Item must be in original purchase condition, with all tags, documentations and original packaging.
  • Item must be returned with the original printed invoice as a proof of purchase.
  • A returns/exchange form is sent along with your orders. The form should be completed and returned along with the item(s). In the event that a form has not been provided with your package, please contact our team for advice.
  • All sale items are non-exchangeable.

All items returned to L’zzie will be reviewed and we reserve the right to perform remedies including:

  • Returns in the form of cash vouchers that can be used at our online store.

To provide a hassle-free returns service, customers can opt to exchange at our retail outlets. All goods exchanged at physical retail stores will have to abide by the 5 day exchange policy upon receipt of order by customers (with similar terms and conditions with returns by mail). All documentations should be submitted to our retail staff as proof of purchase.

Please note that all postage fees incurred will be charged to the customers.

Please kindly be inform that T&C applies for all "Giveaway" discount codes (E-vouchers) for marketing promotions. 

  • Valid only for one time usage online 
  • Strictly adhere to expiry date 
  • Purchases made with giveaway E-vouchers will be deemed as final 
  • Purchases made with giveaway E-vouchers are not applicable for exchange
  • Excludes any other form of promotions

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