FAQ

Buy-2-Get-1-Free 

There are so many items that caught my eye! Are there any special discounts?

Fret not, L'zzie offers a bundle special all year round! For every two items you add to your cart, you'd be awarded a free top! This offer applies on all regular priced items. Sale items and accessories are excluded. 

 

How does the Buy-2-Get-1-Free-Top work exactly?

We try to offer as much freedom of choice as possible when it comes to the bundle. You may pick any, and really, it's pretty much any two regular-priced items, and you'll be prompted by the system to choose your free top! The free item will, however, be the cheapest item in your cart. Please note that sale items and accessories do not qualify for this amazing discount!

 

Is the Buy-2-Get-1-Free-Top available in your retail stores too?

Yes, the bundle special is implemented throughout the business at L'zzie.

 

I've decided to pick an item (that is more expensive) outside of the blouses listed on the Free Top page. Does that affect my order?

Our system is quite remarkable! It will update your cart just before you check out, and automatically taking the cheapest blouse in your cart as the free item. In the event that your cart does not contain any blouse, the system will prompt you complete the bundle by adding a top before letting you check out. 

Order

How do I make a purchase on lzzie.com?

You may like to read through our Buying Guide for a step-by-step manual to shopping on our website!

 

Do I need an account to make purchase?

You do not need an account to shop with us. However, creating an account with us have its perks! Not only will you be able to speed up your check-out process in the future, you can start earning shopping rewards!

 

Can i reserve an item in my shopping basket to buy later?

We understand that you may need some time to consider a purchase before confirming an order. However, putting an item in your shopping basket does not imply a reservation. The product in your cart may go out of stock. Do not worry, you can drop us an email to request for a stock check should it be sold out!

 

An item I'm interested in is out of stock. What should I do?

You can always drop us an email to enquire about stock availability! Simply include the design name/reference code, size, and colour in your email and we will get back to you the soonest!

 

I am looking to buy a gift for my friend. Do you provide gift wrap?

Although we do not provide additional gift-wrap services, all items purchased are packaged in a nicely designed box!

 

Are prices reflected the same throughout the website and retail stores?

Yes, they are! 

 

Where can i find the size guide and care instructions?

Both a detailed size guide and care instructions can be found on the right column of every product. For general guidance, please refer to our Buying Guide!

 

Do you provide alterations?

Unfortunately, we are unable to assist you with alterations. You may like to consult a tailor to do that!

 

How can I amend/ cancel my order after it has been placed?

Being an efficient lot, we typically have your orders dispatched for delivery/shipping quickly! As such, amendments/cancellations may be subjected to conditions. Therefore, you are strongly encouraged to double check your orders before completing your orders! 

 

Payment

What currency can I buy in?

Although we offer displays in various currencies, all final transactions will be made in Singapore Dollars (SGD).

 

What are the payment methods available?

You may make payments through Credit Cards, PayPal, or Cash-on Delivery. Please take note that Cash-on-Delivery is only valid for orders made within Singapore.

 

I do not have possessions of any cards, how do i make order?

We do offer Cash-on-Delivery service. However, it is only applicable for domestic orders.

 

I need help with an invalid discount code!

Please take note that some of our discount codes have a validity period. Alternatively, you may like to drop us an email and we will be delighted to assist you!

 

Why is my order declined?

If your order has been declined, please attempt to place your order again. We are unable to reinstate an order once the payment has been declined.

Here are a few suggestions we can offer:

1. We suggest you check your card details to ensure all information entered is correct at the point of payment.
2. Make sure the security code is entered correctly.
3. If in any case your card issuer has declined your payment, it would be best for you to check with them as we are not privy to the reason for the decline.
4. Try paying with another card if you have entered everything right.

 

Free Gift with Purchase 

Redeem one umbrella with any Hello Kitty items purchased in a single transaction online at www.Lzzie.com!

♡。゚.(♡´◡` 人´◡` ♡)゚♡ °・

*Terms and conditions apply

*Please note that free gift is not applicable for purchase of Sale items, Basics and Accessories

*Free gift is limited to one per online transaction regardless of the number of Hello Kitty items in it

*While stocks last

*Umbrella design are not applicable for exchange

*Management reserves the right to amend the terms and conditions without prior notice

 

I have made an order of sale items/accessories. Am I entitled to the gift with purchase?

The free gift is given to all customers who shop on www.Lzzie.com if applicable! However, purchase of sale items/accessories will not be awarded with free gift. 

 

I do not like the free gift offered. Can I exchange it for something else?

We hate to disappoint, but we do not have an alternative to offer you! 

 

Order Tracking

How do I know if my order has been processed and shipped?

After placing an order with us, you will receive an email acknowledgment. We will continue to send you emails with updates on your order status! 

 

I do not require next-day delivery service. Do you have other shipping options?

Yes, we do! We provide an alternative to have your parcel shipped via registered mail through SingPost! Simply select the preferred method of shipping at check-out and we will have your parcel dispatched accordingly!

 

Delivery

How does the Next-Day Delivery service work?

This service is provided by a third party courier service, Ta-q-bin. Orders made before 3pm (Monday to Friday) will be dispatched for delivery the following day. 

 

I am only available during part of the stated time slot. Can I have the delivery made during a specific time slot?

We're sorry! As courier service is being outsourced, we do not have control over their schedule. We can put in a remark with them, but there are no promises!

 

What if I missed my delivery?

You may arrange a re-delivery with Ta-q-bin directly with the tracking number given. Alternatively, you may approach us to schedule for one on your behalf!

 

Returns

How do I return an item for a refund?

We offer refund strictly in E-voucher form only. For details, please kindly refer to Shipping & Returns.

 

I do not like the item(s) I've received. What should I do?

You may like to have the items returned to us in exchange for different styles/E-voucher. For our detailed returns & exchange procedure, please refer to Shipping and Returns

 

I received a defective item.What should I do?

Please drop us an email, detailing the defect, so that we can further assist you in getting an exchange done!

 

I have an incorrect/ missing item in my order. What do i do?

Please drop us an email and we will rectify the issue as soon as possible.

 

I cannot find my Returns & Exchange Form?

Do not worry! Simply drop us an email with your order number and we will be able to provide you with solutions!

 

Am i able to exchange the items i bought with the "Giveaway" E-vouchers? 

We are sorry to inform that purchases made with the "Giveaway" E-vouchers are deemed as final and not applicable for an exchange.

Please refer to Shipping and Returns for more information. 

 

Newsletter/ Email Updates 

Why do I receive emails from L'zzie?

You may have subscribed to our newsletter previously! If you wish to be excluded in our mailing list, simply unsubscribe through the link provided in any of our newsletter. 

 

I've signed up to be part of L'zzie Mailing List, but have not received any email updates! Why is that so?

There may be several reasons as to why you did not receive any emails from us. Below is a list of possible causes:

1. Your email software may be marking our emails as junk mail.
2. Make sure you typed in the correct email address when you signed up with us. Sign in to your account and make changes under “My Account”, then edit your particulars in “Edit”, “Account Information”.
If you are still having trouble receiving email updates from us, please contact us and we will try our best to help you!

 

My L'zzie Points

What is My L'zzie Points?

Well, it is an exclusive club that rewards customers with great privileges! For detailed FAQ of My L'zzie Points, please refer to Shopping Rewards

 

Website / Mobile Site

The displays look strange on my browser. Why is that so?

You may like to browse our website using these suggested browsers instead - Google Chrome, FireFox, and Safari. 

 

I have trouble accessing your website. What can I do?

If you have trouble with accessing our website, please try the following:

Delete your cookies on your browser. Please note that if have items in your shopping basket, you would need to make a note of the product name or code as deleting your browser cookies could clear your shopping basket.

On most internet browsers, you can delete your cookies using “Tools” or “History”.

If you are still facing problems regarding the website on your browser, do drop us an email with details including screenshots of error messages you get, which browser you were using and what methods you have tried to view the website.

 

 

My L'zzie Points

Connect

L'zzie Newsletter